Privacy Policy

Who we are and what this covers

PingCron provides scheduled-job monitoring at pingcron.io. This policy explains how PingCron handles personal information through our website, accounts, monitoring service and support. For privacy questions or requests, contact getpingcron@gmail.com.

Information we collect

• Account details: your name, email address, password hash, account identifiers, plan, timezone, preferences, authentication and recovery records. Team features also use membership roles and invitation email addresses.
• Monitoring data: monitor names, tags, schedules, timezones, grace periods, job configuration, check-in times and outcomes, durations, alert history and delivery attempts. Check-ins can include optional log or metadata text. We also receive request information such as IP addresses and user agents.
• Alert destinations: your email address and any Slack, Discord or other webhook URLs you save, along with notification preferences and test or delivery results. Webhook URLs may contain credentials, so treat them as secrets.
• Payment data: Stripe processes paid-plan checkout and billing. We send Stripe account information such as your name, email address and account identifier, and receive customer and subscription identifiers, plan, payment status and billing-period information. Payment card details are entered with Stripe; PingCron does not store full card numbers or card security codes in its application database.
• Optional connections: if you connect GitHub, we process connection and installation identifiers, selected repository information, and workflow configuration and discovery results needed for the features you use. If you authorize an AI assistant or API client, we store permissions, credential records and access audit information.
• Website and product usage: page paths, referring domains, campaign parameters, anonymous browser identifiers, account identifiers, plan and events such as signup, monitor creation, first check-in and checkout. Support messages contain the information you choose to send us.

Only send information needed for monitoring. Do not put passwords, payment card data, private keys or unnecessary personal information in monitor names, check-in bodies or support messages.

How we use information

We use information to create and secure accounts, provide monitoring and alerts, manage teams and integrations, process subscriptions, respond to support requests, investigate abuse and failures, and understand and improve setup and product performance. We also retain information where needed for accounting, legal obligations and dispute resolution.

Who receives information

Service providers process information needed to operate PingCron. These include Vercel for website hosting, infrastructure and database hosting providers, Stripe for billing, Resend for service email, and PostHog for usage analytics. They may process technical information such as IP addresses when requests reach their services.

When you enable alerts, relevant monitor and incident information is sent to the email address, Slack workspace, Discord channel or webhook you configure. People with access to those destinations can see that information. Team members can access information allowed by their role. A public status page makes the information shown on it available to anyone with its address.

GitHub receives requests needed for your connection. An AI assistant or API client you authorize can receive data and perform actions within the permissions you grant; its provider's policies apply to data it receives. You can revoke access through the relevant integration or credential controls.

We may disclose information when required by law, to protect people or the service, or in connection with a business transfer subject to applicable privacy requirements. The service uses account and monitoring information to provide PingCron, not to sell it to advertisers.

Browser storage and analytics

PingCron uses browser local storage for sign-in state, preferences, attribution and analytics identifiers. PostHog receives selected website and product events, including events associated with your account identifier. Our analytics code excludes fields such as passwords, email addresses, authentication tokens and private monitor URLs from its event properties. This does not prevent hosting or analytics providers from receiving normal network information.

You can clear or restrict website storage and block analytics requests using browser controls. Clearing sign-in storage signs you out; it does not delete your account or server records. Contact us about requests to object to or restrict processing where applicable.

Retention and deletion

Stored receipt and completed alert history follows the monitor owner's plan: Free 7 days, Pro 30 days, Team 90 days and Business 365 days. Cleanup runs in batches, so these windows are not guarantees of immediate physical erasure. Active alert work, saved configuration, aggregate counts and first-receipt evidence can remain after raw history expires. A plan downgrade can shorten history; an upgrade cannot restore deleted records.

Account, integration, security, billing and support records have different purposes and are not all covered by the monitor-history window. We retain them as needed to provide the service and meet security, accounting and legal needs. Backups may retain copies after records leave the active database.

To request account closure, deletion or information about retained data, email getpingcron@gmail.com from your account email address. We may need to verify your identity. Some records may need to remain for legal, security or accounting reasons; we will explain applicable limits when responding. Cancelling a subscription does not itself delete your account.

Security, international processing and your choices

We use measures such as password hashing, authentication and access controls to protect information. No service or transmission is completely secure. Keep your credentials and monitor URLs private and report suspected unauthorized access to getpingcron@gmail.com.

PingCron and its providers may process information outside your country, including in the United States. Privacy protections may differ by location. Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of your information, restrict or object to processing, withdraw consent where processing relies on it, or complain to a privacy regulator. Contact us to exercise those rights. We do not require you to send secrets or full payment card details to make a request.

PingCron is a developer and business service and is not directed to children under 13. If you believe a child has supplied personal information, contact us so we can investigate and address it.

Changes and contact

We will update the effective date when this policy changes and provide additional notice where required. Questions about this policy or your information can be sent to getpingcron@gmail.com.